Reception and scheduling that books more appointments
Make sure every caller hears back and every open slot gets a chance to fill with a teammate who manages your phones and calendar.
Jobs this person takes over
- Answering and returning calls during your hours
- Booking and confirming appointments
- Sending reminders to reduce missed visits
- Taking clear messages and routing them
- Updating customer records after each call
- Managing a waitlist for cancellations
A sample week
An example of how a week could look once your teammate is settled in. Every role is shaped around your business.
Voicemails returned by noon
Tomorrow's appointments confirmed
Cancellations filled from the waitlist
Messages routed to the right person
A weekly bookings summary sent to you
Tools they can work in
We recruit for the software you already use.
RingCentral, Dialpad or Google Voice
Calendly, Acuity or Microsoft Bookings
Your CRM or scheduling software
Slack or Teams
What it costs
This role is usually on the Assistant plan. Your final rate is confirmed in writing before anyone starts.
Assistant
from $1,500/mo
Full time for about 160 hours a month. Part time from $900/mo for about 80 hours.
Team
Several seats with a team lead. Quoted after a call.
Our satisfaction guarantee† see guarantee note
We want you fully happy with the person working for you. If your offshore hire isn't the right fit, tell your client success manager and we will replace them and recruit someone new for you, and we keep going until you are happy with your team.
Book a free callQuestions owners ask
Can they answer calls live?
Yes. We connect them to your phone system so calls ring through during their shift.
Do they handle after hours calls?
Coverage hours are agreed when we scope the role.
What if a caller needs me?
Your teammate follows the rules you set for when to transfer or take a message.
Further reading
* Start times count from when you choose your hire after interviewing them. Timing is confirmed case by case for each applicant.
† Our satisfaction guarantee is a promise to replace and recruit staff until you are happy. It is a replacement promise and does not include refunds of fees for time already worked. Read the full guarantee terms.